How do I returns or exchanges my product(s)?

Return and Exchange Policy

When shopping online, customer satisfaction and peace of mind are paramount. At World Jersey Shop, we take pride in our commitment to providing a shopping experience that is as enjoyable as it is risk-free. Our return and exchange policy has been designed with your needs in mind, ensuring that you, our valued customers, are always taken care of.

Our Return and Exchange Policy

We understand that sometimes, despite our best efforts, situations may arise where a product doesn't meet your expectations or an unforeseen issue arises during the shipping process. That's where our Resent Policy comes into play, offering you the reassurance of a win-win solution.

Situations for Resending

Resent Policy covers the following situations:

1、Size/Product Defect Issues:

 If the item you receive doesn't fit as expected or if you discover serious defects, don't worry. We've got you covered. Simply provide us with a photo of yourself wearing the jersey within 7 days of receiving the item. Once we confirm the issue, you can pay postage fee for the resend, and we will promptly arrange to send you a replacement.

2、Detained or Lost by Customs: 

In the rare instance that your package is lost or seized by customs, we've got your back. Just provide us with the necessary proof, and upon confirmation, we will resend the package to you at no additional cost, ensuring that you receive your order as intended.

3、Delay in Shipment: 

We value your time and commitment to us. If the declared shipping time exceeds 60 days (as can be tracked online), please reach out to us. We will promptly arrange to resend your package for free, so you can finally enjoy your purchase.

Key Notes

Personalized Products: For items that are customized just for you, please be aware that they are non-returnable.

How to Check the "Declared Shipping Time"

Wondering how to access information about the declared shipping time? It's easy! When you proceed to the checkout page and select your preferred shipping method, you will see the declared shipping time based on your chosen shipping method. Please note that different shipping methods may have varying declared delivery times, so you can make an informed choice that suits your needs.

In summary, World Jersey Shop's return and exchange policy is designed with your satisfaction in mind. We understand that unforeseen circumstances can occur during the shipping process or with the products themselves, and our Resent Policy is here to address those concerns. We value your trust and aim to establish a long-term, mutually beneficial relationship with all our customers. So shop with confidence, knowing that we're here to support you every step of the way. Your satisfaction is our success.

If you have a damaged item or need additional support with returns or exchanges, please contact us at [email protected].